A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services.
In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries.
Usually, Customer Advocates gather their information and interact with customers via email / chat messages. You will : Answer client queries with enthusiasm, courtesy, and an open mindProvide excellent customer service in a timely mannerComfortably work with dataSupport associates with their general queries and needsAt least a bachelor’s degree in any field you’re passionate about!2 to 3 years of customer service experience (may it be email, phone, or chat support)Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 50-60 words per minute typing speedExcellent verbal and written communication skillsStrong and effective phone contact handling skillsAbility to accept feedback gracefully and with an open mindAdvanced understanding of common Customer Experience best practicesAn ability to understand and communicate complex ideas to customers, both verbally and in written formCustomer orientation and ability to adapt / respond to different types of charactersAptitude to quickly learn and navigate new technology, systems, and applicationsAbility to recognize themes and patterns on customer concerns and identify optimization across processes and tools