Why You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives.
Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.
You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected.
You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities.
Come prepared to be encouraged and inspired.
As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in depth networking problems requiring strong analytical, problem solving, engineering, and communication skills.
You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future.
The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with Customers and internal partners.
You will represent Cisco every day in every case, always thinking in the best interest of our Customers. You will also detect potential design issue in the customer network in order to provide standard methodologies and suggestions for customers to implement their solutions in the most efficient way through any or a combination of the following (but not limited to) these tasks
Who You'll Work With
Global CX Centers is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience.
Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The team is group of highly skilled, dynamic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers.
Work hard, play harder is the motto of the team. There is a good mix of engineers with varying years of experience (from 3 years all the way to 18 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.
Who You Are
and the capability to grasp new technology concepts quickly