What will you contribute?
This role helps to resolve the customer issues on Digital Engagement hub (Online and Digital customer on-boarding). This role reports to CS Support director and it is located in Bangalore.
Responsibilities & Deliverables :
Possesses a basic understanding of overall functionalities and capabilities of the product, as well as its technical / functional (role-dependent) aspects.
Uses it to validate that a product is working in accordance with specifications and documentations, and to assist the team investigating the issues raised by the Finastra clients
Possesses a basic working knowledge of industry practices, 3rd party product, and trouble-shooting skills
Good overall knowledge in at least one of the product’s major modules
Independently Investigates cases of low / medium complexity and keeps the frontline updated on the progress of the investigations
Get the needed information from the clients to reproduces issues, searches for potential workarounds
Applies a methodical approach to problem-solving by systematically analyzing and explaining all possible outcomes.
Analyzing and Solving problems
DC Support Engineers need to have a good skill in programming as well. Team work and cooperation is important in almost all type of cases that needs to be handled within Support.
Problem solving abilities are necessary in order to do well in this position.
Understanding the product at code level and ability to locate problems
Good understanding of the client specific implementations
Ability to prepare solution plans and evaluate them in cooperation with Team Lead
Implementing- and validating the planned and agreed fixes in the source code
Planning & Development
The role holder is a team player he needs to raise questions to his / her mentors, but knows how to work alone on specific issues
Plans and tracks his objectives carefully. Is able to switch from one task to another and adapts quickly to new priorities.
Benefits from internal product training and proactively seeks opportunities to learn
Required Experience :
Good academic or practical knowledge in a technical, scientific or business discipline acquired as part of university education
0-2 years of experience in Android development
Minimum intermediate level English language skills
Knowledge of standard enterprise software solutions (databases, application servers, etc)
Experience in developing networking and multi-threaded applications on the Android and iOS platform
Experience in writing the user interface in XML
Experience in using design patterns on the Android platform iOS App
Experience in performance optimization of mobile applications
Hands-on experience with mobile platform usability and common solutions
Good understanding of object oriented programming and software design
Ability to see the big picture , open-minded, solution-driven personality
Qualifications & certification
Successful completion of a Bachelors / Masters Degree in Computer Science