Product Xendit

Build products that empower our customers to run and grow their businesses

Our product management team sets the direction for our growing portfolio of products. As advocates of our customers, we collaborate closely with a diverse group of engineers, designers, and business partners to achieve a common goal : shipping high-quality products that help our merchants succeed.

Product managers at Xendit play the role of being the glue that binds many functions together in our organization. We interact with our customers, create roadmaps, analyze business processes, design user-facing flows, and facilitate with stakeholders to turn their visions into reality while having fun along the way.

Mission

While accepting payments digitally has become easier over the past few years, it is still extremely challenging for businesses to manage these payments across multiple parties (to suppliers, sellers, partners, service providers, recipients).

The differences between payment methods in Indonesia further increases the complexity such platforms face.

This team works on projects that streamline both the acceptance and sending of money for platform businesses, building on top of our world-class payments and disbursements products.

Our solutions help platforms route payments, split payments and more easily manage their payments infrastructure.

As Product Manager, xenPlatform you’ll own key problem areas within our rapidly growing product. You will take the lead on shaping our product, working with a core team of engineers, designers and customer experts to solve such problems for our platform customers.

Your primary goal will be to rapidly deliver solutions to solve critical platform payment pain points related to onboarding, transactions, platform management.

You will own the success of your pod focusing on helping platforms : i) comply with regulatory requirements seamlessly, ii) navigate diverse onboarding requirements from payment partners, and iii) reduce merchant fraud.

Responsibilities

Own and take the lead on key problem areas within the rapidly growing xenPlatform product

Work with Engineering & Design to ideate, build, and iterate feature sets that solve our platform customers’ payment challenges

Deeply understand how platforms run their payment operations, conduct customer research (i.e. talk to 30+ platforms yourself), validate concepts, and identify tangible opportunities for how we can add value to their businesses

Rapidly tackle low-hanging fruit first, then lay the groundwork for progressively bigger bets that reinforce Xendit as the leading payment provider of choice for platforms operating in this region

Define and own success metrics for your initiatives (i.e. growing usage 30% month-on-month), continuously iterating towards your performance goals.

Also define failure metrics that decide when to iterate

Partner with cross-functional stakeholders (e.g. Sales, Legal and Compliance, Operations, Billing etc.) to drive the end-to-end success of your projects from through the stages of initial conception, launch, and scale

Do whatever it takes to make Xendit succeed

You may be a good fit if

You have 2+ years of B2C / B2B product-related experience (e.g. product or business analyst, software engineering, enterprise pre-sales etc.

and have an interest to grow into a PM role.

You have a passion for talking to your customers regularly and helping them succeed.

You thrive in ambiguity and a very quickly changing environment

You are a creative product thinker, who can bring a fresh approach to how products can break through and succeed in the marketplace

Insatiably curious and inquisitive (asking why? a lot), obsesses over details

You have strong product vision, instincts, and empathy for the customer experience

You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration

You take complete ownership of your product. The buck stops with you

You not only welcome feedback from customers and teammates but you thrive on it

You are a skilled communicator, can champion a product without authority, and work well with a breadth of stakeholders including engineering, business people, and C-level executives

You’ve ever started or run a business before