Profile for Contract Employees
Wipro Limited
1d ago
  • Excellent verbal & written communication skills
  • Flexible in shifts and queue alignment for both voice and non-voice
  • Keeping accurate records of transactions, and attention to detail
  • Can work under pressure, and can do multi-tasking
  • Keen into details and can accurately handle order management transactions for both voice & non-voice of transactions
  • Understand the importance of courtesy to both internal and external customers
  • Demonstrating high level of customer focus
  • Assist customer through phone and email promptly and professionally
  • Manage Orders inbox and queries, and Customer Portal orders
  • Manage delivery concerns and returns
  • Keeping accurate records of transactions
  • With minimum of 12 months customer service experience
  • A graduate of any 4 year course
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