The Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth.
Our business is growing and we’re on the look-out for an experienced Service Delivery Coordinator to join the team.
You will work as part of a team alongside Service Delivery Managers and software developers to deliver managed services to a number of our top tier clients.
You will coordinate activities, resources and deliverables for managed services clients, and drive internal operations. In addition, you will be responsible for :
Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels
Setting priorities of activities with the team
Preparation of reports including work-in-progress summaries and monthly / quarterly service reports
Reconciling time and expense data for reporting and invoicing
Establishing and running financial and budget tracking reports
Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment
Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite
Participation in regular internal and client meetings to discuss work-in-progress
Ensuring that support governance framework is adhered to (including knowledge base documentation)
A focus on continuous improvement for processes both within the team and also in the client space.
Enough about us, let's talk about you
If you are someone with :
You are innovative, quick-thinking, and know how to take collaboration to the next level. You are process driven, have an eye for detail, strong communication skills and a passion for continual improvement.
In addition, you will ideally have :
Demonstrated effective communication with internal teams and client peers
An ability to work as part of a team and balance competing priorities across multiple projects / accounts
Experience with application support of enterprise digital solutions for large corporate or government clients
An understanding of ITIL and how it is adapted in a professional service environment
An understanding of the SDLC and providing support to development teams.
Experience in environments with strong formal change control restraints
Exposure to DevOps, Continuous Delivery and agility practices
Good understanding of digital solutions (for example .NET / Sitecore / Java / AEM / Salesforce)
Strong awareness of industry trends and understand how technology can be leveraged to deliver the solutions our client’s need
A strong level of resilience and good problem-solving techniques, when dealing with challenging client operational issues
What is in store for you?
Long term remote set-up / Work-from-home
Flexible working schedule
Benefits effective upon hiring