Consumer Specialist 1 Make a difference with the work you do Emerson is committed to creating a global workplace that supports diversity and embraces inclusion.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.
We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity.
Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
In Customer Support , you will be given the opportunity to make a difference by providing consistent, high-value added support across different Emerson products and services globally.
You will be uniquely positioned to expertly provide unmatched solutions that solve the world’s critical problems and bring more value to Emerson’s customers.
The Consumer Specialist 1 is a key member of the InSinkErator Team. In this capacity, you will be a brand ambassador supporting our vision by creating remarkable solutions for consumers while building relationships of trust and loyalty.
What you will work on As a Consumer Specialist 1 , your responsibilities include :
What you will need :
Graduate of any 4-year degree
Customer Service experience
Moments of Truth Training
Customer Service Skills Training
Who we are looking for :
Strong comprehension skills which allow for the clear and concise explanation, understanding and resolution of customer inquires
Skillful probing and active listening skills
Ability to identify opportunities that benefit the consumer
Builds rapport in an open, friendly and accepting way
Expert knowledge of InSinkErator Knowledge base, processes and products
Excellent American English communication skills
Delivers messages in a clear, compelling and concise manner
Ability to multi-task
Superior interpersonal skills and teamwork, collaborates and works well with others
Self-driven and motivated; takes initiative - willing to take new instructions and work requests
Demonstrates proficiency with Oracle and MS Office applications
Resilient and is adaptable to any change that maybe implemented
Willing to work on shifting operations which may include work on weekends with scheduled day off, to support the assigned business and customers.
Willing to work over time or on rest day over time to support manpower requirement of the operations during critical days and / or peak season.