Director, Talent Acquisition
Mandaluyong, Metro Manila, National Capital, PH
1d ago

Director, Talent Acquisition

Director Talent Acquisition Delivery

At TeleTech, we’re all about the Human Experience. Elevated.

As a Director Talent Acquisition Delivery you’ll be a part of creating and delivering amazing candidate experiences while you also can #ExperienceTTEC, an award-winning employment experience and company culture.

Temporarily, the work assignment will be work from home and based in Metro Manila.

What You’ll Be Doing

Do you have a passion for building talent acquisition as an integral part of the business? In this role, you’ll support the hiring needs of the 18 Talent Acquisition Delivery teams across the Philippines and some hiring in other APAC regions.

This includes strategically meeting business goals, proactively identifying talent management initiatives in the team to enhance the bottom line results, improve employee-related gross margins, and driving process improvement.

You’ll report to the Executive Director of Talent Acquisition over the Asia-Pacific region and under the Engage Human Capital organization.

During a Typical Day, You’ll

  • Develop a Trusted Advisor relationship with key leaders at multiple levels within the company
  • Deliver talent acquisition solutions to challenges affecting the success of the business
  • Understand all key business initiatives and goals for each supported business unit
  • Manage / support a team of Talent Acquisition leaders and specialists to deliver an outstanding candidate experience and monitor and report on progress toward each goal and project
  • Be the ultimate point of contact for all escalated (difficult) TA Delivery issues
  • Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
  • Effectively partner with and leverage corporate support teams including talent acquisition marketing, talent acquisition shared services, learning and development, operations, quality assurance, and client business partner teams to drive business success.
  • What You’ll Bring to the Role

  • Experience managing a large team supporting high-volume recruiting activities in the Customer Experience Industry
  • Strong knowledge in multiple TA / HC disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.)
  • Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
  • Ability to influence leaders and team members of differing viewpoints to create positive outcomes
  • Demonstrated ability to build relationships of trust with Vice President and Director level leaders
  • Metrics focused mindset
  • Bachelor’s degree required
  • What You Can Expect

  • New challenges every day as you build relationship with teammates and company leaders both in the Philippines and across the globe, clients and our talent pool
  • Values-based culture where we strive for the following : lead every day; do the right thing; read for amazing; seek first to understand;
  • act as one; and live life passionately

  • Work-life full of purpose, passion and career potential
  • Competitive compensation package with a very attractive variable pay
  • About TeleTech

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


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