Customer Service Representative- Logistics
The VITO Group
Metro Manila, Metro Manila, Philippines
5d ago

ABOUT YOU

Candidate must possess at least Vocational Diploma / Short Course Certificate, Bachelor's / College Degree in Mass Communications or equivalent.

At least 1 Year(s) of working experience in the related field is required for this position.

Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.

Above average oral, written and interpersonal skills.

Fresh Graduates are welcome to apply.

Preferably some who can speak Mandarin, Chinese but not required.

JOB DESCRIPTION

Answer messages, inquiries, and e-mails based on customer inquiry.

Provide product and services information to customers.

Monitor delivery status, update client information and transaction activity in the system.

Process transaction in the system Orders, form and application. Research, identify and resolves customer complaints.

Identify issue to escalate to supervisors / team leaders.

Complete reports.

Verify customer information and instruction.

Additional duties may assign.

Other details : Job Type :

Full-time Gender : Male / Female

Preferred Age : 23 27 years old

Vacancy : 1

Starting salary : local 15k, bi-lingual 25k

Shift and Work Schedule : Monday Saturdays (8 : 30am 5 : 30pm)

Salary Package : Performance Incentives, Medical, Business (e.g. shirts)

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