Global Service Desk Analyst
AIG
Muntinlupa City
2d ago

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world’s leading financial services firm.

We’re people who believe that with the right values and hard work, anything is possible. We know that if we’re at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG’s specialized disciplines. Technology provides strategic and procedural support in all of AIG’s specialized discipJR1909976lines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

IT's first and single point of contact providing technical support and guidance, providing technical support services in resolving customer's IT related issues.

Job Description Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.

  • Respond to questions from all emails and callers. -Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment. - Follow standard Service Desk operating procedures;
  • accurately log all Service Desk tickets using the defined tracking software. - Become familiar with Service policies and services.

  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager. Job Requirements : - Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation. - Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired - Good problem solving skills;
  • ability to visualize a problem or situation and think abstractly to solve it. - Ability to handle constantly changing flow of traffic;
  • remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.

  • Creativity. Ability to think around problems and come up with creative solutions is helpful. - Ability to work with or without direct supervision.
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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