Human Capital Services Specialist
TeleTech
Quezon City
13d ago

TeleTech is seeking a Human Capital Services Specialist to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines.

What you’ll be doing :

Human Capital Services Specialist Provides value added services to the TeleTech client base through the generation and analysis of Human Capital data.

Main functions include reporting, data calibration & analysis, process improvement and support to report development.

What you’ll bring to us :

  • Analytical ability to decipher statistical performance reports
  • Maintain reports that enable the management of continuous performance improvement and operational excellence onsite
  • Support departmental improvements i.e. tools, templates, processes
  • Support ongoing process improvement training and implementation
  • What skills you’ll need :

  • With skills in MS Macro and automated reports troubleshooting
  • Business writing ability
  • 2 or more years of experience in the similar field in a senior level within a service driven or high tech corporation
  • Who We Are :

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

    What We Offer :

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts
  • Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

    Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-

    party agency or company that does not have a signed agreement with TeleTech.

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