Job Description :
Purpose & Accountabilities :
This role will be responsible in performing debt collection and cash allocation activities for Shell Oil Products US
Responsible for the efficient and effective management of the accounts receivable process, ensuring that proactive and reactive credit controls are taking place.
Prepares and sends Statement of Account on a weekly basis to each customer with the complete information requested by the customers to facilitate the payment processing of invoices.
Reconciles open line items on customer accounts and allocate payments with discrepancies. Actively involved in the dispute resolution process, making sure received disputed items from the customers are raised in CRM timely and within the required internal SLA, keeping track of this until resolution Responsible for managing release of credit blocked ordersCoordinate with the Cash Application Team for the posting and allocation of customer payments Recommends open line items for provision when debts are considered doubtful Communicates constantly with the Account Managers and other internal key stakeholders for status of customer accounts providing inputs and proactively escalates to minimize risk on customers having financial difficulties
Degree in Accounting or any related Finance / Business course 2-3 years of experience in the debt collection process, preferably in the GSAP environment Strong communication and interpersonal skills English Strong analytical and problem-solving skills Ability to work independently and in a team environment Proactive, resourceful and persistent