Internal Communications Specialist
American Express
Taguig City, Philippines, Philippines
6d ago


American Express entered the travel business in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks.

Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products.

TLS is passionate about delivering travel and lifestyle benefits which allow the brand to build differentiation and loyalty with premium Card Members.

With more than 6,000 frontline colleagues across 23 countries in 11 languages, TLS is a truly global organization. We make membership come to life, every day.

The TLS Internal Communications Team is a diverse, high-energy, and innovative team that works collaboratively to provide best-in-class communications and engagement activities for TLS colleagues.

The person in this role will partner with colleagues within the Global Internal Communications team and across APAC Servicing and support teams to drive innovative, engaging, and insightful communications.

This position will have shared oversight for our intranet site, the TLS Link, and will work to develop content, build followership, and effectively disseminate critical messages.

This role is ideal for someone who is an excellent written and verbal communicator, proactive, passionate about using technology to engage audiences, and can prioritize multiple projects simultaneously.

Responsibilities :

  • Support leadership in the development and delivery of communications
  • Manage the delivery of content for a variety of communication channels
  • Collaborate with stakeholders and in the planning, creation, and delivery of communications
  • Facilitate interactive workshops crafted to develop the technical, creative and communication skillsets of local market communication contacts, and provide ongoing support and mentorship
  • Co-own oversight of the global TLS Link intranet site and governance of the eight local market sub spaces in APAC
  • Manage editorial calendars in partnership with servicing leadership and local communication contacts, ensuring alignment with global news and TLS business priorities
  • Implement communications strategies and plans for APAC Servicing projects and initiatives
  • Supervise, evaluate, and report on performance of communications activities, and make recommendations based on findings / opportunities discovered
  • Qualifications :

  • A strong command of the English language
  • Meticulous verbal and written communication skills with ability to optimally communicate complex information to different audiences
  • A passion for communications, telling stories, and engaging audiences
  • Strong project management skills with the ability to balance multiple activities and timelines
  • Strong partnership-building and stakeholder management skills
  • High proficiency in creative software, specifically Adobe Photoshop and Microsoft PowerPoint (An advantage)
  • Proficiency with Jive and / or Unily or knowledge of content management systems (An advantage)
  • Experience working with cross-functional teams and various global audiences
  • Creative thinking and strong decision-making skills
  • Previous experience with Adobe Creative Cloud Premier, Photoshop, Illustrator, In Design, After Effects and / or website creation HTML, CSS coding, image processing and optimization (A plus)
  • Work From Home Requirements :

  • Must have at least 25 MBPS internet connection plan / speed
  • Must have a private & quiet area to work at home
  • Must be amenable to work in Taguig once community quarantine measures are lifted
  • This role is not open to visa sponsorship according to business requirements.

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    To know more about our recruitment process, you may watch this short video

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