Email and Chat Support Agent, Mandarin (Manila)
One Contact Center
Ortigas, Pasig City, Philippines
16d ago

Discover a World of Opportunities with ONE Contact Center!

Who We Are

OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients.

It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-

effective support services.

What We Offer

At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer’s inquiries to your exact specifications.

Our agents will have all of your system and / or product knowledge to consistently deliver an exceptional customer service experience.

MANDARIN EMAIL and CHAT SUPPORT REPRESENTATIVE

Email and chat support agents carry a huge role as front-liners, representing the whole company to their customers. When helping customers, email and chat support agents should add personality into their responses, providing the best resolution for our existing clientele.

At the same time, they should always comprehend the customer’s concern and address it as quick as possible.

REQUIREMENTS

  • At least 18 years of age
  • Fluency in Mandarin (business email professional literacy)
  • Strong reading comprehension and analytical skills
  • Willing to work on holidays and weekends
  • Preferably with writing experience
  • Tech savvy; email knowledge is a plus
  • For further inquiries you may also contact us at 661-3899, send an SMS to (GLOBE) : 0917-346-2158 or (SMART) : 0908-943-5258

    Or visit us at :

    33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)

    Please bring 1 resume and valid ID for the building pass)

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