IT Process Management Head
ABS-CBN Corporation
National Capital Region, Philippines
6d ago


Human Resources and Competency Management

  • Provide a structured approach to ensure optimal acquisition, planning, evaluation and development of IT human resources.
  • He / She shall ensure that : (1) IT Organization is structured to deliver effectively and efficiently; and (2) IT personnel are competent and motivated.
  • Process Quality Management

  • Define and communicate quality requirements in all processes, procedures and related enterprise outcomes.
  • He / She shall enable controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts.
  • Service Management

  • Define agile Service Management best practice processes and ensure that these are adopted and sustained to enable the effective management and implementation of services.
  • He / She shall be in charge of the following ITSM processes : (1) Change Management - ensure authorization of changes are made in a timely manner and with minimal errors;
  • and (2) Problem Management - ensure that IT-related problems are resolved so that they do not reoccur.

    Continual Improvement and Performance Management

  • Continually align and realign IT processes and services to the changing business needs by identifying and implementing improvements to IT.
  • He / She shall ensure that : (1) ensure relevant KPI’s are in place and are consistently being measured; (2) provide timely, accurate and relevant management information that will aid on making strategic decisions;
  • and (3) recommend improvement opportunities


  • Graduate of Industrial Engineering, Management Engineering, Business, or other Information Technology-related course
  • At least 10 years work experience or combined experience in Agile Processes, IT Service Management, IT Process and Policies Analysis and Design, Quality Management, Project Management, Implementation and Transformation
  • Should have in-depth application of agile methodology, process analysis, service management, and quality management
  • Should have application of project management.
  • Should be knowledgeable in systems analysis, entity relations analysis, software development and project management methodology
  • Must be ITIL Certified and Six-Sigma belt holder
  • Other certifications such as PMP, COBIT, and relevant IT Governance frameworks are a plus

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