Do you have a fundamental understanding of quality control in Softlines? Do you combine a thorough, methodic work ethic with a friendly service manner?
Can you be equally efficient in the field and at the office? Do you know the difference between good customer service and GREAT customer service?
If your answer is yes we want you on board as our new Key Account Specialist!
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains.
Every year, we deliver some 215,000 inspections, audits, and lab tests. AI's Operations team is a place where you can grow your technical and management skills while helping us bring trust to global trade.
You will help us make sure that our key customers are consistently satisfied with our service quality.
The right candidate for this job will need to combine technical skills with excellent customer care.
You will be expected to :
Update documents on operation processes as well as training materials for key clients;
Communicate efficiently with frontline inspector and oversee inspection report content;
Manage specific activities to drive key clients' KPI;
Prepare weekly and monthly reports;
Issue dedicated inspectors to each key account;
Liaise with the coordination team to train new resources (dedicated inspectors) in essential areas;
We may also ask you to :
Work closely with a team based in China;
Support key client report validation;
Monitor key client operations processes.
It could be you, if you have :
Bachelor’s degree in Engineering, logistics or a related business discipline (fresh graduates with a bachelor's degree in English and a strong ambition to learn may also be considered);
Familiarity with the quality control field (work experience is welcome but not mandatory);
Proficiency in both spoken and written English;
Ability to work well under pressure while remaining detail-oriented;
Working knowledge of the MS Office Suite
It also helps if you :
Also have some experience with quality control or product inspections
Are prepared to learn fast and meet tight deadlines