Technical Support Associate
S&P Global
Makati City , PH
22d ago

The Role : Technical Support Asscoiate

The Team : You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction.

The Impact : Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.

What’s in it for you :

  • Collaborative work environment where you provide daily assistance to our clients
  • Opportunity to work with an industry leader within the financial industry
  • Growth opportunities within a vast segment of the company
  • Responsibilities :

  • Responsible for product / technical support.
  • Contributes expertise in testing upgrades and new releases from a client perspective.
  • Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-
  • specific questions all via phone and e-mail.

  • Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
  • What We’re Looking For :

    Bachelor’s degree in an IT or Data Science field or equivalent education / experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.

    Basic Qualifications :

  • Background in service desk and customer base support setting
  • Experience with customer support via telephone and email
  • 6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.
  • Those without or have an incomplete degree can still be considered if they have the corresponding work experience or skills set
  • Ability to collect, analyze and summarize data to prepare clear reports
  • Strong MS office (Word, Excel, PowerPoint)
  • Must be willing to work in the Night Shift (shifting schedule)
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