The Role : Technical Support Asscoiate
The Team : You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction.
The Impact : Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.
What’s in it for you :
Collaborative work environment where you provide daily assistance to our clients
Opportunity to work with an industry leader within the financial industry
Growth opportunities within a vast segment of the company
Responsible for product / technical support.
Contributes expertise in testing upgrades and new releases from a client perspective.
Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-
specific questions all via phone and e-mail.
Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
What We’re Looking For :
Bachelor’s degree in an IT or Data Science field or equivalent education / experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.
Basic Qualifications :
Background in service desk and customer base support setting
Experience with customer support via telephone and email
6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.
Those without or have an incomplete degree can still be considered if they have the corresponding work experience or skills set
Ability to collect, analyze and summarize data to prepare clear reports
Strong MS office (Word, Excel, PowerPoint)
Must be willing to work in the Night Shift (shifting schedule)