Technical Analyst
American International Group, Inc.
Makati City
13d ago

Functional Area :

IT - Information TechnologyEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Shared Services Corporation

Corporate Systems at American International Group (AIG) is a team of technology professionals who are empowered to think beyond the status quo.

We strive to develop best-in-class solutions that enable our business partners to realize their objectives. We are agile, responsive, collaborative, transparent, open to challenge, and relentless in our execution.

Utilizing innovative technologies like big data, in memory databases, robotics, machine learning, data and predictive analytics, visualizations, cloud computing and more to create solutions, we are proud of to drive AIG’s strategic priority programs.

We are a team for people who want to synergize cutting-edge technology and strategic know-how to create business solutions for today and for the future.

For nearly one hundred years, our organization has faced and managed complex risks; and provided the expertise and financial strength that empowers 90 million clients in more than 100 countries.

Our success means building a brighter tomorrow for everyone. What will you do today to meet the future head-on? Are you energized by the opportunity to do great things?

Are you ready to bring on tomorrow? This role is within the Corporate Systems group in the Information Technology organization at AIG and a key member of our Manila based support team.

The team is responsible to support and develop enhancements for our Treasury IT solutions. Co-located with the SAP Finance support team the team will ensure support of the treasury solutions and processes and apply break-

fixes as needed. As an integral member of our Corporate Systems IT team, , the System Analyst is charged with using their technical and application knowledge to triage production issues and communicate to both stakeholders and management this includes priority assessment, fix in place, initiating and supporting resolution teams and the tenacity to carry tactical fixes to resolution.

To be successful in this role, the candidate must have experience and knowledge in infrastructure, operating systems (e.

g., Windows and Linux), databases (Oracle / SQLServer) and networking. Additional background in scripting automation (e.g.

PERL) and working knowledge of Microsoft development products (e.g., .NET and BizTalk product) are required skills which demonstrate your technical fortitude.

Other development tools and languages desired are SQL, Java and HTML5. Finally, you must have communication skills to elaborate upon these topics in simple meaningful terms.

Experience in transaction processing payments environments and ability to grasp the application layers is highly valued for a system analyst.

To grow in this position, the candidate will be able to take on additional responsibilities and learn business aspects of our applications, analytic solutions and support automation (e.

g. Robotics and BI solutions) or production support management. Job Responsibilities : Here are some typical activities you may have done this past week

  • Troubleshoot a problem in our SWIFT connected payment hub operations. Processing payments of billions of USD equiv. funds per month it is a key system.
  • Monitor the flow through multiple applications and technologies of value bearing and reporting data. Communicate with Global Business and IT team of specialists to track down, document root cause and create long term solutions.

    Use multiple technical skills including MS BizTalk and App Cluster)

  • Execute daily health checks of systems and processes involved in the payment process
  • Recommend control and service improvements. Carry these through as part of continuous improvement. Use your production support knowledge to create BAU dashboards and automate monitoring.
  • Work with Enterprise DBAs and Business Analysts to move data across technologies (Use your database skills in DB2 to Oracle).
  • Work with development team to use your programming skills to support automation opportunities. (Use your skills in scripting language, HTML, .NET, Java)
  • Understand structured and unstructured data files in EDI, ISO XML, FIN, BAI and a number of payment and reporting standards.
  • Job Requirements :

    Job Requirements : Qualifications and Experience

  • 3+ Years of professional experience in information technology
  • 2+ Years of application production support experience involving installing, supporting and using information technology in a large, regulated financial services environment
  • 2+ Years of development experience in at least 1 programming languages
  • Proven work experience as hands-on analyst in infrastructure, database or business.
  • Technical competency of database models, database design and PL SQL development
  • Programming capability (JavaScript, PERL, or ETL framework)
  • Experience with BizTalk and Treasury Management Systems is a plus
  • Strong analytical skills with the ability to analyst XML / EDI / BAI files
  • Experience with researching issues on vendor support sites
  • Desired Education : BA / BS in Computer Science or Information Management Related
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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