CBNA - O&T - CitiPhone Officer
Citigroup Inc
Manila, National Capital, PHL
2 months ago

CitiPhone Officer

  • To provide world-class service excellence to the Client by offering a positive and consistent telephone banking experience
  • Attend to inbound and outbound telephone calls / contacts in accordance with standard operating procedures
  • Provide information on services offered by Citibank to enhance Client relationships
  • Identify and maximize sales opportunities, where applicable, to all Clients
  • Qualifications

  • College Graduate - Fresh graduates are welcome
  • Previous Call Center experience, Sales experience, or any work experience in a service oriented industry such as Hotel and Restaurant, Airline, Banks is an advantage
  • Possess a welcoming and positive tone when interacting with Clients on the phone
  • Adopt an empathetic approach to customers experiencing difficulties in order
  • Maintain an acceptable level of Client Service, while demonstrating patience when dealing with difficult customers
  • Display clear and concise verbal and written communication skills
  • High level of listening & comprehension skills
  • Problem solving skills.
  • Adaptable and able to multitask
  • Develop questioning techniques to enable the collection of all relevant information from the customer
  • Assertive and able to manage in situations where there may be limited information
  • Willing to work in a shifting schedule; weekends and holidays included
  • Apply
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