The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries.
They will correspond with our customers through inbound / outbound calls regarding transactions on their accounts such as payments, loans, charges / fees, interest rates, rewards and other issues.
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry.
Whether this involves credit card, debit card, and / or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on
the Internet, and maneuvering in a Windows-based environment strongly preferred
Completed at least 2 years in college or,
High school graduate with 1 year customer-interfacing work experience or,
Completed a 2-year vocational / certificate course with 1 year customer-interfacing work experience