Customer Service Specialist - Cebu
J.P. Morgan
Cebu, Central Visayas, Philippines
5d ago

The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries.

They will correspond with our customers through inbound / outbound calls regarding transactions on their accounts such as payments, loans, charges / fees, interest rates, rewards and other issues.

Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry.

Whether this involves credit card, debit card, and / or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.

Minimum Qualifications

Must be willing to work in an environment that requires 100% phone-based customer interaction

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on

the Internet, and maneuvering in a Windows-based environment strongly preferred

Completed at least 2 years in college or,

High school graduate with 1 year customer-interfacing work experience or,

Completed a 2-year vocational / certificate course with 1 year customer-interfacing work experience

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