Sr. Unit Manager
Capital One
Muntinlupa, Philippines
1d ago

Select a job category and / or location from the list of options, and click Add’. You can continue to add multiple categories and locations.

Once you are satisfied with your alert criteria, click Sign up, to start receiving alerts. To manage an Operations sub-function (i.

e Back Office Processing, Collection, Fraud / Disputes, Servicing) of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-

functional efficiency. To be responsible for managing a team of supervisors. To maintain partnerships with across the organization to further the sub-

function’s goals. Operational performance. Process improvement People development supervisors / professionals, Organizational collaboration May be assigned / rotated across other related sub-

functions including but not limited to sub-functions within Operations : Other job-related duties that may be assigned from time to time Qualifications : At least a graduate of any Bachelor’s degree At least 4 years’ experience as an Operations Manager in a call center operations environment with 2 years in a managerial capacity Familiarity in NPS environment Knowledge of a call center business processes Analytical skills for decision-

making and performance evaluation Communication skills for written and verbal business correspondences People management skills, including team coaching and collaboration Proficiency in Microsoft programs Strong stakeholder management Job opening is open to local terms only Candidate must have appropriate paperwork to work in the Philippines Must be willing to work in a shifting schedule Must be willing to work in Alabang

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