Implementation Engineer
Bold Business
Metro Manila, NCR, PH
3d ago

We are Bold Business, a US-based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team.

In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.

We are looking for a highly knowledgeable 'Ĺ“Implementation Engineer' that is responsible for providing support for on-site migration from desktops to tablets.

Please, familiarize yourself with Bold Business :

Click here to learn more about Bold Business

Click here to learn more about our Bold services

Shift Details :

  • Shift 1 : 7am - 4pm EST
  • Shift 2 : 3pm - 12am EST
  • Responsibilities :

  • Joining a phone call to support on-site migration from desktops to tablets
  • Lead phone calls for installations
  • Follow a checklist to ensure all steps are done and testing is completed for each installation
  • Complete 20 migrations per night
  • Manage multiple installations concurrently
  • Troubleshoot software and hardware failures and determine network problems
  • Diagnose and resolve incidents using documented procedures to perform responsibilities
  • Integrate and test activities by migrating applications from development to operational environment
  • Responding to client support requests
  • Contacting clients to find out the nature of the problem
  • Connecting via remote link
  • Advising on software or hardware upgrades
  • Providing basic training on computer operation and management
  • Specific Requirements :

  • Bachelor's Degree in Computer Science or Information Technology
  • CCNA is a plus
  • Strong English is required
  • 1-3 years work experience in Desktop Support or Support Technician
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Ability to solve complex hardware and software issues
  • Excellent interpersonal skills
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