Hotel Reception
ISUITES HOTEL
Manila, Philippines
9h ago
source : Bossjob

welcome and greet guestsanswer and direct incoming callsinform guests of hotel rates and servicesmake and confirm reservations for guestsensure proper room allocationregister and check guests inconfirm relevant guest informationResponsible for cash registerissue room keys and direct guests to their roomsmaintain clear and accurate records of guest room bookingscompute all guest billings, accurately post charges to guest rooms and house accountsreceive and transmit messages for guestsretrieve mail, packages and documents such as faxes for guestslisten and respond to guest queries and requests both in-person and by phoneliaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guestscomplete and maintain any incident reports, daily activity reports or other reports requested by managementclose guest accounts and check guests outreview accounts and charges with guests during the check-out processprocess accurate payment of guest accountsinform housekeeping when rooms have been vacated and are ready for cleaningmonitor visitors to the hotelenforce rules and policies of the hotelmaintain a neat and orderly front desk and reception arealanguage skills including English and tagalogguest / customer relations experience, preferably in a hospitality environmentstrong working knowledge of relevant computer software including MS Office and booking and payment systemsnumeracy skillsadministrative skills

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