Senior Manager of Network Support Engineering.
TaskUs
Quezon City, Philippines
1d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    The Senior Manager for Network Operations provides Leadership for the Network Operations Team. This Team is chartered to provide 24x7 Support for TaskUs’ Global Network.

    Services are provided through Cisco Wide and Local Area Network (WAN & LAN) and Palo Alto Firewall Technologies.

    Job Responsibilities :

    Service Management

    Ensures the delivery of Network Services for the Global TaskUS Network Environment (WAN & LAN)

    Manage Technical Escalations through coordination with the Global Network Operations Center (NOC), Peer IT Teams and Executive Leadership

    Deliver regular reports (weekly, monthly, quarterly) highlighting Service Delivery Metrics & Team performance

    Manage Vendors to ensure Service Level Adherence and Quality

    Develop, document & maintain Operational Standards for the Network Operations Team

    Lead Incident & Problem Management discipline for the Networking Team

    Ensure Team and Network Services compliance with Information Security Standards

    Ensures all IT operations are implemented and maintained within PCI, SOC 2 and ISO 27001 requirements through consultation and coordination with InfoSec management.

    Provide support in vulnerability management, risk identification / remediation, and handling of information security incidents / breaches.

    Team Management :

    Provide direct staff Management to the Network Operations Team :

    Ensure Team delivery per Service Level Objectives or work ticket and project assignments

    Manage Team assignments, to include workload management and project resource assignments

    Establish Team & Individual Objectives in line with Departmental Goals

    Monitor Team performance to ensure SLA Delivery and Quality

    Provide mentoring, coaching & career development guidance for the Network Team

    Operational Process Management :

    Ensure that a team Adheres to IT processes :

    Capacity Management

    Business Continuity & Disaster Recovery

    Procurement

    Information Security Policies & Standards

    Vendor Management :

    Chair Regular Meetings with Carriers, Service Providers and contractors

    Ensure Feedback is timely and fact-based

    Ensure that all Vendors understand success and are managed through SLA, when applicable

    Qualifications :

    Bachelor’s degree in Computer Science, Information Technology, or related field

    3-5 Years of Team Management in Support of Network Operations

    5-7 years extensive experience in the support of Cisco Networking Technologies

    Strong technical, analytical, and interpersonal skills required

    Current CCNP certification

    Advanced Technical knowledge on CISCO Networking Technologies

    ITIL Ver. 3.0 or Ver. 4.0 preferred

    Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences

    Strong organizational skills and ability to multitask in a fast-past working environment

    High level technology problem solving skills

    Standing and sitting for sustained periods of time, at least 25%

    Ability to travel up to 25% of the time

    About Us

    We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

    From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

    TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

    TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.

    TaskUs is an equal opportunity employer.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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