Experienced Customer Service Agents (Bacolod)
Ubiquity Global Services
Bacolod City, Negros Occidental, Philippines
3d ago

“If you have what it takes in providing excellent Customer Service, YOU are what we are looking for! APPLY as Customer Service Representative for our Financial Accounts!"

Job Description :

  • Attends to customers' needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment;
  • following up to ensure resolution

  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

    Minimum Qualifications :

  • 2-3 years of Call Center experience
  • Experience in handling Financial Account is highly desirable
  • Good communication skills (able to communicate effectively)
  • Able to follow verbal and written instructions
  • Typing speed of 35 WPM (words per minute)
  • Good attention to details
  • Working Conditions :

  • Must be willing to work on shifting schedules (day, mid and night shift)
  • Must be willing to work on weekends and holidays
  • Must be willing to start ASAP

    We recruit, develop and retain the best people in the outsourcing industry.

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