DATA SOLUTIONS ANALYST
West Corporation
Makati, PH
1d ago
source : jobs4it
  • MakatiBASIC FUNCTIONResponsible for utilizing a variety of information management and delivery tools to develop, deploy, and support the reoccurring report processes and information requests from internal and external clients;
  • gather and document data request requirements from internal and external clients; participate in the development and maintenance of the metrics data warehouse;
  • design and maintain analytical report interfaces; prepare and distribute a variety of contractually required performance reports as requested by supervisor;
  • coordinate, prioritize, and participate in activities associated with completing assigned metrics projects or project task(s), following from beginning to endMAJOR JOB ACCOUNTABILITIESData Solutions Functions -

    Create and maintain client specific metrics data warehouses, design, and maintain analytical report interfaces in adherence to departmental policies and procedures

  • Gather and document data request requirements from internal and external clients
  • Participate in the development and maintenance of the metrics data warehouse; design and maintain analytical report interfaces
  • Follow automated report production processes and procedures
  • Maintain report production and delivery systems
  • Provide end user training and support for reports and reporting tools as required
  • Follow and make recommendations to work instructions for department processes
  • Escalate to supervisor any situation outside of employee's control that could adversely affect the services provided
  • Comply with the letter and spirit of the Intrado Information Security PolicyReport Preparation - Prepare and distribute a variety of contractually required performance reports as requested by supervisor
  • Design customer report requests and perform ad hoc analysis and queries from the results* Ensure all reports are completed accurately and according to designated timelines
  • Conduct research and compile data for report preparation resolving any discrepancies with dataProject Coordination - Coordinate, prioritize, and participate in activities associated with completing assigned metrics projects or project task(s), following from beginning to end, ensuring accomplishment of defined goals
  • Assign appropriate staff to complete project task(s) as necessary, providing leadership and monitoring progress to ensure tasks are completed in a timely and accurate manner
  • Establish timelines and update project plan as necessary, ensuring all deadlines are met as scheduled
  • Provide management with status reports detailing status and timelines throughout all assigned projects to include analysis of risks associated with the project and recommended solutions
  • Ensure all steps are followed to close project, which may include conducting meetings, completing project reports, and maintaining completed project fileTeam Interfaces / Customer Service -
  • Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided

  • Assist with performing quality review of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures
  • Responsible for placing a high priority on providing quality customer service while continuously striving to improve the level of overall service provided to internal customer and client
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided ensuring all customers (e.
  • g., employees, clients, departmental interfaces, etc.) are treated with respect and responded to in a timely and accurate mannerMental and Physical Requirements -

    This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software / hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal / written communication to others continuously throughout the work dayRelated Duties as Assigned The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

  • Consequently, job incumbents may be asked to perform other duties as required* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications MINIMUM QUALIFICATIONSApplicant for this job will be expected to meet the following minimum qualifications.Education
  • Associate's degree in business, operations research, mathematics, statistics, computer science or related field required.
  • Bachelor's degree in business, operations research, mathematics, statistics, computer science or related field preferred.

    Equivalent work experience in a similar position may be substituted for educational requirements.Experience

  • Minimum two years experience creating and maintaining analytical reports required. Minimum one year experience in telecommunications or high-
  • technology industry preferred.Technical

  • Basic knowledge programming with SQL, Oracle, SAS, SPSS, Visual Basic or Visual Basics for Applications preferred
  • Basic knowledge of Oracle and Meridian preferredOther
  • Intermediate knowledge of MS Word, Excel, Access, Outlook, and PowerPoint required Job : Operations Primary Location : Philippines-
  • Philippines-Makati City Organization : Global Technology Services PHL Schedule : Full-time Job Posting : 05 / 21 / 2019, 4 : 53 : 22 AM Recruiter : JUAN GABRIELE LEIZA EISMA

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