Customer Service Chat New Associate
Accenture
Cebu, Philippines
3d ago

Job Description

  • Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and standards
  • Handling customer escalation by objection handling technique and bring the complaint to a closure with appropriate resolution as per process
  • To ensure accurate and timely completion of activity in line with agreed delivery targets set by line management
  • Appropriate and timely escalation of information, which influences, prevents or impacts services and / or data quality to line management
  • Recognized educational qualifications or time experience commensurate with the role and responsibilities
  • Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
  • Excellent verbal and written communication skills
  • Ability to interpret and correctly action documented processes READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any Bachelor's Degree *Undergraduates with relevant work experience are welcome to apply *Excellent Written English communication skills *Preferably with BPO experience*Typing speed of at least 35 words in a minute*Willing to work on holidays, weekends, shifting schedules and extended working hours
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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