Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and standards
Handling customer escalation by objection handling technique and bring the complaint to a closure with appropriate resolution as per process
To ensure accurate and timely completion of activity in line with agreed delivery targets set by line management
Appropriate and timely escalation of information, which influences, prevents or impacts services and / or data quality to line management
Recognized educational qualifications or time experience commensurate with the role and responsibilities
Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
Excellent verbal and written communication skills
Ability to interpret and correctly action documented processes READ MORE OF THE JOB DESCRIPTION
Graduate of any Bachelor's Degree *Undergraduates with relevant work experience are welcome to apply *Excellent Written English communication skills *Preferably with BPO experience*Typing speed of at least 35 words in a minute*Willing to work on holidays, weekends, shifting schedules and extended working hours
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.