FILLEDDo you want to work in a people focused, customer-centric company? Here’s your chance!If you have proven experience in Customer Service Operations and Management, are willing to learn and a team player, you may apply now.
You will be working with a niche business that manages the expectations of day to day clients, along with famous celebrities visiting Australia.
A fantastic working environment and a chance to attain your career objectives await the lucky candidate. This position will let you utilise your focus / innovative thinking and you will be awarded above your standard compensation with generous financial and other incentives.
Duties & Responsibilities Take all incoming calls swiftly to achieve monthly performance targetsAble to lead the potential client through the sales process without appearing pushy or manipulativeUse up-
selling and cross-selling to maximise revenue, for example, promoting the features and advantages of making reservation when tackling queriesResolve enquiries and make a follow up to completionProvide service that meets or surpasses clients’ expectations.
Coordinate with other company departments to furnish clients with correct and reliable information relating to their bookingProvide customer satisfaction surveys to gain client feedback on areas for improvementOpen to progressive training and upskilling around other marketing disciplines (eg.
social media) Requirements & Qualifications : At least 6 months of experience in sales and customer service in a call centre settingProven excellent performance in sales conversion targets and KPIsGood familiarity with booking per paid services is a bonusExcellent computer skillsAbility to multi-
task, manage time and to prioritise tasks to meet deadlinesCan work flexible hours, including public holidays and weekends