Senior Technical Services Specialist
UL
Makati City, PH
4d ago

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose : to make the world a safer, more secure and sustainable place.

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change.

Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve :

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories.

Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Job responsibilities :

  • Provides technical services to clients directly and / or through coordination with internal teams and ensures Technical Program / Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
  • Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
  • Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
  • Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and / or trains others to improve general team performance.
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
  • Performs other duties as directed.
  • What makes you a great fit :

  • University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.
  • Strong technical understanding of the applicable industry codes, regulations, standards, service / product lines and target markets;
  • demonstrated history of strong technical judgment.

  • Strong written and verbal communication skills in English required, proficiency in a secondary / multiple language(s) a plu
  • Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
  • Ability to manage people and / or complex projects.
  • Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
  • Ability to work virtually, in a multicultural, global environment.
  • What you’ll experience working at UL :

    Mission : For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.

    People : Ask any UL employee what they love most about working here, and you’ll almost always hear, the people. Going beyond what is possible is the standard at UL.

    We’re able to deliver the best because we employ the best.

    Interesting work : Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create.

    We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

    Grow & achieve : We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

    International atmosphere : Join our team of experienced professionals from across the world and get the support you need to do your best work!

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