Mandarin Service Desk | TEMPORARY WORK FROM HOME
J-K Network Services
Taguig, PH
3d ago
source : Bossjob

COMPANY PROFILE : This is a World’s BPO Company in Asia / Pacific. In addition to providing BPO services such as contact centre and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

Position : Mandarin Service Desk

Type of job : Emails and Calls Job

Location : Taguig City (Work from home)

Schedule : Dayshift Schedule

Industry : BPO Company

Salary : Negotiable

Benefits : 20% Night Differential, Hazard Pay, 13th month and 14th month pay

Annual Appraisal, Medical Reimbursement and Eye Care.

Requirements

  • Good Mandarin and English abilities, verbal and written
  • Self-starter, team player and also able to work on their own
  • Work to strict compliance and corporate processes and procedures
  • Understands a multicultural environment
  • 2 years of IT Service Desk Experience
  • Good technical troubleshooting skills
  • Duties from Client

  • To provide 1st line technical support; answering support queries via phone and email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls in the ticket logging system
  • Respond to enquiries from clients and help them resolve their hardware or software problems
  • Support users in the use of computer equipment by providing necessary training and advice
  • To allocate more complex calls to the relevant IT Support team member
  • Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and the Company's customers
  • Identify any service related issues and escalate to the Team Leader
  • To provide assistance with ad hoc task from Team Leader or SDM that will help fulfil service delivery
  • Recruitment Process

  • Initial interview
  • Examination
  • Client Interview
  • Requirements

  • Good Mandarin and English abilities, verbal and written
  • Self-starter, team player and also able to work on their own
  • Work to strict compliance and corporate processes and procedures
  • Understands a multicultural environment
  • 2 years of IT Service Desk Experience
  • Good technical troubleshooting skills
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