Korean Medical Helpdesk Associate - Taguig City
J-K Network Services
Metro Manila, PH
5d ago
source : Jobs Bulletin

Position : Korean Medical Helpdesk Associate

Industry : Pharmaceutical company

Location : BGC, Taguig City

Salary : Negotiable

Work Schedule : Dayshift / Midshift Weekends off

Benefits : Free shuttle services

HMO and Life Insurance

Sick leave, Vacation leave

Dental Insurance

Seminars and online resources about health related topic

Retirement Plans

Recreation And Sports Activities

Requirements :

Native Korean fluent in English currently in the Philippines

Filipino who can speak Korean language

Graduate of any Bachelor’s Degree related to medical - Nursing, Medical Transcriptionist, Healthcare etc.

With experience in Customer complaints management is a must

With experience working in clinical / medical environment or customer facing role is required

Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities :

Handle medical related inquiries and ensure to address in a professional manner

Deliver first level support in providing resolution of customer complaints / inquiries

Manage to keep all the complaints and inquiries documented and information are accurate

Ensure to provide resolution to clients that is within the company’s standard procedures

Participate in sharing new ideas and innovation to develop the areas of expertise of the company

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