Network Operations Engineer
JOB DESCRIPTION :
The NOC Network Engineer provides first-line Network Surveillance and Event Management support of the NTT Global Networks' Network.
NOC Service Teams are responsible for high-level network operations support of the NTT Global Networks.
Core Network and multiple Customer Networks, delivered in accordance with the standards of NTT Global Networks.
Event Management procedures.
Duties and responsibilities for this position include the following; however other duties may be assigned as needed for the smooth and continued operations of the company.
Support the operation of advanced IP network services.
Receive calls from customers to open trouble tickets.
Work trouble tickets to resolve customer and network issues.
Work with Telecommunication Service Providers to resolve circuit problems to resolution.
Work with Hardware / Software Vendors to resolve problems.
Work a rotating shift schedule.
Perform other duties as assigned.
DESIRED SKILLS & EXPERIENCE Technical B.S. degree.
Extensive knowledge of IP networking and applications running over networks.
Hands-on network & application troubleshooting experience.
Experience with routing protocols (RIP, OSPF, BGP).
Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
World-class skills in interfacing with customers and is willingness to go the extra-mile to assist them.
Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.