Specialist, Business Application Support - Business Services, Philippines
Boehringer Ingelheim
Muntinlupa National Capital Region PH  Africa, Asia, Australasia
4d ago

Job Description - Specialist, Business Application Support - Business Services, Philippines (224542)

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture.

We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.

OUR COMPANY

At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.

  • As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve;
  • after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

    THE POSITION

    Responsible to efficiently and effectively support the user community of the applications under Enabling Services. Manage services for particular application area in an efficient and structured way as well as following up on the next service level.

    Follow and maintain established processes and services on operational level in coordination with GBS Ingelheim colleagues.

    Tasks & responsibilities :

  • Process incoming queries (either via call / e-mail) from key / end-user community. Ensure a timely support for any business process related questions, errors, and / or suggestions for improvement or any single service requests.
  • Analyze processes and system-errors, solve and / or forward complicated issues to business experts or IT colleagues for further resolution.
  • Participate and conduct regular alignment meetings with all involved stakeholders (e.g. Enabling Services team, business process experts, and key / end users).
  • Act as point of contact for user administration and demand request task for business process or related application.
  • Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
  • Requirements :

  • At least college degree
  • Minimum of 2-3 years experience in Issue Resolution
  • Preferably with Supply Chain background but not mandatory
  • Customer Service Oriented
  • Excellent communication skills
  • Experienced in Microsoft Office Suite
  • Knowledgeable in SAP and Service Now
  • Knowledge in GxP would be an advantage
  • Ability to work in a team
  • Can work with minimum supervision
  • Able to work on a shifting schedule
  • WHY BOEHRINGER INGELHEIM?

    With us, you can grow, collaborate, innovate and improve lives.

    We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.

    In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance.

    To learn more about what benefits could be waiting for you, please visit our .

    In our Regional Operating Unit ASEAN, South Korea, Australia and New Zealand (ROPU ASKAN) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees.

    We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.

    Want to learn more? Visit

    READY TO CONTACT US?

  • Please contact our Recruiting Team : PH : +63 2 8876-6899;
  • Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.

    page with friends or colleagues who might be interested.

  • Business Development / Services
  • Primary Location

  • Africa, Asia, Australasia-PH-National Capital Region-Muntinlupa
  • Organization

  • PH-Boehringer Ingelheim Business Services Philippines Inc
  • Full-time
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