Quality Monitor
Wells Fargo
Makati City, National Capital Region, Philippines
4d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

Monitors and evaluates the quality of inbound and / or outbound customer calls. Documents quality issues and performance measures for management review.

Provides information and assists in the feedback and formal education process of other employees. May act as a subject matter expert.

May act as a team leader in overseeing a group of service monitors.

Market Skills and Certifications

Candidate must be a College Graduate

Has a minimum of 1-3 years extensive experience in Quality Monitoring / Assurance

Strong attention to detail and documentation skills

Able to collaborate, build relationships, and gain buy-in with a diverse group of business partners and team members on a variety of projects and varying timelines

Proficient in MS Office; Excel, Word, PowerPoint

Must have a good communications skills, both written and verbal.

Knowledge and understanding of bank regulations / compliance, policies, process and procedures is preferred

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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