Quality Analyst in Pasig
Pasig, National Capital Region, Philippines
5d ago
source : Fidanto

Requirements br Minimum Requirement Qualifications br br Key Skills br br Knowledge in QA Fundamentals and principles br br Google suite br br Google Analytics br br Proficiency in MS Office br br Education and or Experience br br Bachelor s College degree br br Proven interest in technology and how it is changing the world of work br br With at least 2 years of Quality Assurance experience in the BPO Industry br br Language Skills br br Above Average communication skills in English br br Responsibilities br ESSENTIAL DUTIES AND RESPONSIBILITIES br br Conduct quality assurance evaluations internal audits for employees to improve the customer experience br br Provides immediate feedback to employees who incur critical error br br Conducts regular feedback to employees regarding their quality audits br br Spearheads in internal and external calibration sessions and provide calibration result br br Generate weekly monthly and quarterly quality audit related reports which shall be sent out to internal clients such as Operations Manager and team captain br br Help improve the technical competence of our frontline consultants through quality evaluations which identify both strengths and development opportunities br Benefits br Competitive Salary Package and Benefits Awaits br br HMO Plus dependents br br Group Life Insurance br br 20 Leave Credits br br Discounts from our partner Fast Food Chain br br Performance Incentives br br Promotion opportunities br br Skills Enhancement Training br br Exclusive Gym Membership Discounts and other perks from our fitness partner

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