PhilippinesExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of an omnichannel provider of customer care and back-
office support solutions for consumer-focused apps, software and platform-based technology companies. Our respected client is seeking a skilled IT professional with over five (5) years of experience in network management, software development and network security for the job of IT Manager.
The job is based in Pampanga City, Philippines.Job summaryThe IT Manager will be responsible for the efficient and effective management of the comprehensive IT programs and services and oversee the entire IT department initiatives including network management, software development and network security of our respected client.
Moreover, the winning candidate shall also ensure the smooth delivery of administrative and technical support relating to IT activities in accordance with our respected client’s policies on data and information services.
Key job responsibilities include : IT Services ManagementOversees the implementation of various IT programmes and strategiesDevelops and implements new technologies for more efficient business processes related to IT infrastructureProvide strategic direction for the scope of work of IT team members and assignment of duties and responsibilitiesAnalyses business technology needs of the organization based on the changing technological requirements of clientsWorks with top management to discuss and determine technology projects needed for the businessDevelops IT policies and procedures for the proper implementation of IT-
related processes and protection of IT assets to sustain business goalsProvides management and leadership to the IT Department to support daily operations and continue to enhance IT systems and services to meet the external and internal customers’ requirementsOversees purchases and maintenance of office computer equipment and peripheralsReviews and approves technology projects endorsed by the IT Assistant Manager in relation to process improvement, infrastructure changes, and cost-
impacting IT initiativesResponsible for the management of multiple information and communications systems including voice, data, imaging and office automation and ensures government compliance are met within industry standardsPerforms gap analysis to determine required changes to core systems of the organization directly affected by ITCreates test scenarios, conduct testing efforts, and, designs and documents proposed efficiency and cost-
saving solutions to top management as part of annual operational review of the unit and the services provided by IT departmentResponsible for the accurate auditing and implementation of Information Security Management System within the organizationDirects and delegates overall strategy on software development as a response to the continuing effort to protect the proprietary assets / information via information technology measuresCompletes request-
for-proposal (RFP) document required by clients and institutions for compliance purposesCoordinates continuously with IT service providers including VOIP, ISP, and other telcos for the seamless connectivity of the organization to client’s business requirementsCollect necessary specifications for each department and make sure the IT-
and make recommendations for a re-structuring if necessaryParticipates actively on all training and team building activitiesParticipates in policy creation for IT interventions, organizational designing, strategic planning, and vision-
mission-values (VMV) long-term organizational calibrationResolves issues and conflicts in his / her unit to continually maintain the health and welfare of the team to address their motivational needsProvides appropriate training and coaching interventions for the IT department which focuses on various employee skills i.
e. technical competencies, values enhancement, workplace attitude, and strategic thinkingEnsures subordinates comply with existing policies and proceduresInstitutes disciplinary action within his / her level of authority when neededEstablishes a system of monitoring and evaluation of subordinate’s performance based on approved planConducts regular supervisory session with individual members to establish a healthy balance between recognition and discipline in the workplace including applying appropriate corrective actions or remedial measures in case of deviationPrepares a developmental plan with team member to address the areas for improvement and ensure the performance standards of subordinates are properly calibratedSpearheads the PIP program within the IT department in coordination with HR department in the implementation processUpdates team members on pertinent policies and other developments affecting their employmentConducts regular one-
on-one meetings to serve as a temperature check of the employees’ insights on the organizational system and overall governanceRecommends to mancom different development activities to continually upgrade employee welfare initiatives and organizational strengths including competency mapping to be translated into behavioral success indicators of subordinatesMonitors the smooth implementation of PMS and uses its data to accomplish organizational enhancements within ITReviews and submits to mancom the monthly / quarterly budget, work programs, status reports of the departmentCreates and facilitates learning programs involving improvement of specific IT areas of responsibility, group dynamics, department processes unique to IT departmentProvides direction during Succession Planning activities involving the IT department structureFacilitates cliniquing session to immediately address grievances of his / her team membersConsults with management on unit performance, organizational calibration, and leadership mattersConducts needs assessments to determine measures required to enhance overall company performance following both interdepartmental and intradepartmental factorsRecommends and delegates coaching and mentoring where appropriateProvides insights during business planning in maintaining the effectiveness of OD strategies i.
e. team building, rewards and recognition program, career mapping, and keeping it relevant to the changing industry parity parametersProvides expertise in the facilitation of strategic planning and business case analysis per department Key job requirement includes : Demonstrable experience doing preventative I.
T. planning for a commercial organizationTechnology Skills including Quality Control Analysis, Troubleshooting, Technology Design, and Operational MonitoringExpertise on Enterprise hardware and software applicationsCritical Thinking & Complex Problem-
Solving SkillsProject ManagementExcellent organizational, analytical, and problem-solving skillsBusiness acumen and ethical practiceFamiliar with global and organizational culture interventionsAble to do business intelligenceGood leadership and people dynamics navigationUnderstands relationship managementImplements training programs from the entry-
level up to managerial level using structured frameworkAble to manipulate complex information and dataGood prioritization skills and be flexible enough to adapt plansKnowledgeable in measurement and evaluation preparationGood communication and platform skillsFosters unity and teamworkRole model of company values and brand identityAble to work with tight deadlines and within constraintsPossesses exemplary project management and leadership skillsPractices performance management, talent development interventions, and policy creationEducation : Demonstrable Relevant Experience or College Degree in Information Technology, Computer Engineering, Computer Science or any IT-
related fieldHas attended at least 5 courses on People Dynamics, Soft Skills Training, Organizational DesigningHas completed the Basic Supervisory Skills and Managerial Skills Training from a recognized learning institutionGraduate or advanced academic degree is a plusCertified IT Professional credential is an advantageRegistered Engineer is an advantageTechnical Experience : Windows Server 2016 and 2019WSUS and SCCM experienceImplementation and management of an RMMVMWare ESXi 6.
xx and Vsphere 6.xxCisco, and / or PFsense, and / or SonicWall, and / or Sophos UTMDesign and Implementation of networks that feature Layer 2 bridged devices for monitoring and managementDemonstrable skills for the design, implementation and management of a LAN that has multiple / 24 subnets routing between one another in accordance with department and compliance requirements.
Work Experience : 5 years or more experience in the field of Information Technology or Management Information SystemMust have 2 years valid Managerial role managing team members Signature : All applications will be treated in the strictest of confidence.
If you are a suitable match for this position, please send your application to angel monroeconsulting.com.ph