Loan Servicing Representative
The Wells Fargo Foundation
Taguig, PH
5d ago
source : WHATJOBS

About this role :

Wells Fargo is seeking a Loan Servicing Representative...

In this role, you will :

Support Loan Servicing functional area or processes

Identify opportunities to improve various areas within Loan Servicing and recommend solutions

Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

Perform moderately complex administrative, transactional, operational, or customer support tasks

Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

Receive direction from Loan Servicing supervisors

Escalate non-routine questions to experienced individuals

Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

Provide guidance to less experienced peers

Required Qualifications, International :

Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

At least 2 years completed of Tertiary Education

At least 2 years of BPO experience

Above Average English Communication skills

Fresh graduates are welcome to apply

Job Expectations :

Willing to work on night shift, shifting schedules, holidays and / or weekends

Willing to work in McKinley, Taguig

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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