ORTIGAS SITE - 24K Package ( CSR ) Customer Service Representative
Acquire Asia Pacific Incorporation
Metro Manila / NCR
3d ago
source : Monster

Role Purpose

The Trade Support team is responsible for assisting and resolving customer concerns over the phone, message center platform and email.

They also liaise effectively internally with other departments from Manila and Sydney to ensure that customers™ needs are addressed.

The team is also handling our Bunnings Warehouse support team for Tradesmen. They are responsible for contacting Bunnings-registered tradesmen that can do jobs for consumers who bought an item from Bunnings warehouse.

They are also in charge of doing follow-ups to tradies if they have completed the job or if the tradie has a payment dispute.

Lastly, they are responsible for engaging tradies to use the platform more, to realize its value and educate them on how to make the most out of the service to cater to their business needs

DUTIES AND RESPONSIBILITIESÂ

Transfer calls quickly and efficiently

Liaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers™ needs are addressed

Understand all aspects of the business and products in order to support effectively

Reply to inbound customer emails and enquiries with detailed response and action accordingly

Handle all requests with due skill and care

Call customers after they have been sold onto hipages to educate them further about product offerings and ensure that they are utilizing the service to their potential.

Troubleshoot technical issues

Call customers after they have been sold onto hipages to educate them further about product offerings and ensure that they are utilizing the service to their potential.

Troubleshoot technical issuesÂ

MINIMUM REQUIREMENTSÂ

Two to three years of experience in the BPO industry

Minimum one year of experience in backend admin processing

Minimum two years of experience in customer service

Excellent comprehension and written English skills

Excellent customer service skills

Working knowledge of CRM, ideally Salesforce.com

WHAT WE VALUE

We™re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

Ambition : Voice and measure your goals.

Collaboration : Brilliant jerks can be brilliant elsewhere.

Impact : Do, get it done, create impact.

Judgement : Make wise judgement calls, putting the team and business at heart.

Leadership : Continuous improvement starts with independent action.

Leverage : Do more with less, master the art of leverage.

Passion : Be positive, bring passion and energy.

Transparency : A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, text : CSRBeta (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

    Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

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