The focus of a Technical Support Representative is first and foremost to ensure a high quality experience for each patient by appropriately engaging and connecting with them.
In addition, you will : Serve as first point-of-contact for patients on all technical and service levels. Provide assistance with patient support issues.
Coordinate with Quality Assurance to ensure customer satisfaction.Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions.
Review and discuss data with patients. May require some training of patients over the phone.Adhere to high-quality technical support standards within the Technical Support department.
Escalate hardware and software issues.At least 1 year in collegeMinimum of 1 year BPO experience (Voice Account; CSR or TSR)Has excellent communication skillsCan show compassion and empathy to clientsAmenable to work any shiftWilling to work in BGC Taguig