Company Profile : This Company is an IT / BPO Company that provides services in banking, financial services, payroll processing, claims management and student loans consolidation.
Position : German Customer Support Representative
Industry : BPO Company
Location : Makati City
Salary : PHP 70,000 - PHP 75,000
Schedule : Shifting Schedule
Benefits :
13th Month Pay
Night differential
Government Mandated Benefits
Sick Leave
Vacation Leave
Free Visa Processing
Other benefits will be discussed by the client
Responsibilities :
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Improve our products and services by providing insightful feedback
Build and maintain our internal systems and procedures
Efficiently and effectively communicate with users who contact us via our designated support channels.
Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner.
Providing feedback on the efficiency of the customer service process.
Escalate more complex problems to appropriate internal resources
Recruitment Process :
Paper Screening
Basic Exams
Written Assessments
Initial Interview
OPS Interview
Client Interview
HOW TO APPLY :
Register now on our website to be updated with our Bilingual Job Openings : https : / / jknetwork-jobs.com / register
Send your resume to : jkrecruit jp-network-e.com
Contact us for more inquiries :
Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962
Sun / Smart : (+63) 969-321-0130
Look for : Ms. Mave
Visit our Facebook Page for more job openings and updates!
https : / / www.facebook.com / European-and-Latin-American-Language-Opportunities-102485964649203
Don’t forget to refer to your friends!
We give a referral bonus for every successful hire.
https : / / jknetwork-jobs.com / register?mode referer form
Want to know the right job for you? Talk to us on our FREE Bilingual Career Consultation.
https : / / goo.gl / o256BU
Requirements :
Open for Native and Non - Native German speakers
Proficient in German and English
Bachelor Degree holder
Customer Service experience in Healthcare Account
Being a team player
Experience working in multi-channel support organizations. 
