The Training Officer handles the administration and execution of on-going and long-term learning and professional development programs for Zenith Group members’ skills that will enable them to efficiently carry out work-related tasks, effectively deliver results and fulfill their potential within the organization.
The execution can either be organized internally or by partnering with a third-party provider.
Key Responsibilities :
Administer and implement the fundamental / basic training and development programs (Core / General Skills; Products & Services;
Salesmanship) to new members as orientation and to regular members for refresher purposes as needed.
Partner with Management Team (Managers and Department Heads) and identity training and development needs of Zenith Group members through performance evaluation, training needs analysis;
SKA assessment and regular consultations.
Develop and propose training and development programs that will address the identified development needs for specific Zenith Group members and / or group which can either be administered internally or by partnering with third-party provider(s).
This responsibility includes selection and working with third-party training providers to align the training programs with development objectives for Zenith Group members and / or group.
Create training design / flow including relevant materials, modules and collaterals for in-house courses; by working with relevant Heads / Departments and research.
Oversee logistics and administration of training programs for Zenith Group (both internal and external) and ensure compliance with training policy / procedures and other documentary requirements.
Monitor and review the effectiveness and progress of training programs and its objectives to develop and / or strengthen specific SKA’s of Zenith Group members.
This can be done by conducting reviews, monitoring the progress of members in terms of performance and discussions with Managers / Department Heads.
Be up-to-date with the latest developments, new technologies, new methodologies and standards in workplace learning / training by attending relevant courses, doing research, reading, attending conferences / meetings and other relevant methods.
Work with Management Team and Zenith University Committee to continuously improve Zenith Group training and development programs, policies, structure and procedures to ensure effectiveness to deliver key objectives.
Other tasks that may be assigned by the Superior from time to time.
Bachelor's degree in the following disciplines : Human Resources Management, Business Administration, Psychology, Management, Public Relations, Education, Communications, or any related fields.
At least two (2) years of working experience in a training and development capacity and with proven track record to program management, professional and career development
Excellent communication. Interpesonal and Professional Skills
Strong analytical, management & decision-making skills to assess training needs and environment
Ability to deliver company training program to a high quality and to work in a fast-paced environment
Creative thinker with the ability to develop engaging and interactive training materials
Ability to adapt to changing priorities, meet deadlibe and work well under pressure
Business awareness and commercially focused
Strong leadership and management skills
With energy and enthusiasm to motivate and engage others
Credible with strong influence and negotiation skills
Business and result-oriented