Bilingual French Costumer Service Expert
J-K Network Services
Metro Manila, PH
1d ago
source : Jobs Bulletin

Client Profile : It is a leading Digital Marketing Company that is responsible for innovative media and e-commerce platform for sourcing high-

quality, well-packaged products, and delivering them to anyone, anywhere in the world.

Account Details : E-commerce platform

Position : Bilingual French Costumer Service Expert

Location : Ortigas, Pasig City

Industry : BPO Company

Salary : P 40,000 - 70,000

Benefits :
  • 13 Month Pay
  • Sick Leave
  • Performance Bonus
  • Attendance Bonus
  • Growth Opportunities and travel abroad
  • Sales and other incentives
  • Schedule : Shifting Schedule
  • Requirements :

  • Native or Non-native French speakers that can speak, read and write French
  • Knowledgeable in Microsoft
  • Preferably Bachelor’s Degree Holder
  • Having a Customer Service Experience is a Big Advantage
  • Amenable to work in Pasig City
  • Fresh Graduate form Language School are welcome to apply
  • Responsibilities :

  • Liable in handling customer inquiries via phone, email and social media platforms
  • Managing Customer Service Database
  • Build strong client relationship and improve customer experience
  • De-escalating call while delivering difficult message to customers
  • Process transactions and reply to inquiries about products and services
  • Confirm orders that are made to avoid fraud
  • Submission of all the necessary documents & reports
  • Recruitment Process :

  • Resume Screening
  • Assessment (Grammar, aptitude and typing test and letter exam answer it in both English and French)
  • HR Interview
  • Language Assessment
  • Hiring Manager’s Interview
  • Client Interview
  • Job Offer
  • Apply
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