Operations Manager
Extend Your Team
Manila, 00, ph
5d ago

Job Description

This is a remote position.

As an Operations Manager, you will provide excellence by :

Manage the day-to-day operational activities of the program in coordination with the client representative and / or other functional units of the organization as it relates to manpower resources, systems and procedures, and quality improvement efforts.

Provide directions to Team Leaders to ensure operational efficiency, responsiveness to customer requirements, and achievement of program goals

Conduct regular one-on-one sessions with direct reports to review individual performance, the performance of their teams, and offer on-going developmental coaching

Create a positive work environment through engagement activities; resolve employee relations issues within the cluster in a professional and timely manner

Take an active role in ensuring overall business health of the cluster and must be able to articulate roadblocks and solutions in regular cadence with leaders, business reviews and presentations

Maintain high team morale and keep employee turn-over low

Work with integrity and act as the primary steward against data privacy breaches and other potential security threats that may endanger the company, the program, and its clients and customers

Requirements

Do you have what it takes to be our Operations Manager?

Consider yourself highly qualified if you have :

Previous, demonstrated experience in operations management, business administration, account management or related field

At least 5 years of team management experience as an operations manager in a BPO or Shared Services environment

In-depth knowledge of good performance management principles and practices

An expert in developing and implementing Key Performance Indicators or Key Result Areas in a BPO operations setting

Ability to work well under pressure and follow through on items to completion while maintaining professional demeanor

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented virtual business environment

Willingness to work in a flexible schedule

Extensive knowledge of Microsoft 365 and MS Office, including SharePoint.

Extensive knowledge of productivity, CRM, production, creative and project management apps and integrations incl Trello, Asana, GDrive, Canva, Slack, Teams, Zapier, Airtable

Curiosity and an aptitude to learn new applications

Benefits

How are we different?

Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.

Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!

No Ghosting - We do not ghost’ you and not pay

Monthly Support - We will check in with you regularly to make sure you are successful

Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

What’s In It For You? These amazing benefits / perks await you!

Enjoy HMO after your 1st month, no need to wait for 3 months or 6 months!

Enough time with your family and loved ones - we are giving Vacation Leaves after 6 months!

Get paid on US Holidays when your client's business is closed

Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50 / month

Enjoy a delicious birthday cake courtesy of our HMO partner!

Looking for discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner) :

Discounted monthly rate in Gold’s Gym - for you and two more friends / family!

Free Eye Check-Up and discount on selected items in Sarabia Optical

Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)

Discount codes from Grab

Requirements

Do you have what it takes to be our Operations Manager? Consider yourself highly qualified if you have : Previous, demonstrated experience in operations management, business administration, account management or related field At least 5 years of team management experience as an operations manager in a BPO or Shared Services environment In-depth knowledge of good performance management principles and practices An expert in developing and implementing Key Performance Indicators or Key Result Areas in a BPO operations setting Ability to work well under pressure and follow through on items to completion while maintaining professional demeanor Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented virtual business environment Willingness to work in a flexible schedule Extensive knowledge of Microsoft 365 and MS Office, including SharePoint.

Extensive knowledge of productivity, CRM, production, creative and project management apps and integrations incl Trello, Asana, GDrive, Canva, Slack, Teams, Zapier, Airtable Curiosity and an aptitude to learn new applications

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