Duty Manager
Movenpick Hotels & Resorts
25d ago

Key responsibilities

  • To provide an efficient and friendly check-in & check-out
  • To assist hotel reservations according to hotel standards
  • To check the day’s arrivals each morning in order to be aware of the business of the day, to identify priority guests, VIPs not flagged up, wrong profiles, present and potential corporate bookings to increase revenue for the company.
  • To act as a point of contact for all guests, using the Club Lounge or Lobby desk as a base, providing assistance, and offering them efficient customer service, identifying their needs as well as product knowledge.
  • To action / deal with any complaints / queries expressed by guests, informing the Front Office
  • Manager and asking for assistance when necessary.
  • Meets organizers and guests of functions held in the hotel.
  • Be part of preventive maintenance team and check randomly rooms on a daily basis aside from the rooms inspected for VIP.
  • Keep track of deficiencies and follow up with maintenance team.

  • Roves the entire property ensure that the operation is running smoothly.
  • Key requirements

  • Preferably Europeans or Japanese Speakers
  • Excellent communication skills in written and spoken.
  • Customer service savvy
  • Proven team building skills
  • Trustworthy and diligent
  • Display a degree of tact and diplomacy
  • Displays a pleasant and cheerful disposition to guests and employees
  • The ability to assimilate information quickly
  • Can clearly communicate and employees alike
  • Excellent attention to detail
  • Apply
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