ACN PERM 2581 - Bilingual Japanese Analyst N3
eTeam Singapore
Metropolitan Manila, PH
4d ago

Overall Purpose

The person will be responsible for supervising the delivery of all operational activities and assist the Team Lead in meeting the targets.


Responsible for the activities assigned by the Team Lead.

Understand and perform process lead role.

Assist processors with questions and problems related day to day transaction processing.

Assist the Team Lead in supervising the activities performed by the regular processing team within Manila DC.

Ability to provide assistance to the staff

Actively seeks opportunities for Continuous Improvement initiatives.

Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

Escalates production issues to Team Lead as appropriate.

Ensures all work is performed in accordance with SLAs and metrics.

Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period


Required Skills and Qualifications

Language Requirement : Japanese Proficiency N2 or N3

Able to communicate in English

Highly trainable

Good to have BPO experience

Good to have F&A experience, if not, to be upskilled during onboarding

With skills in MS Office (Outlook, Powerpoint, Excel, Word)

Good to have F&A ERP skills (SAP), if not, to be upskilled during onboarding


Accurate, efficient & organized w / in daily responsibilities

Adaptable to learn new processes, concepts, & skills

Demonstrates the ability to work as part of a team

A good team player & be able to communicate easily w / Client, Client & third parties staff at all levels

Responsibility and accuracy in the completion of received tasks

Ability to solve urgent matters and work under pressure

Ability to impose a proactive spirit in the team

Flexibility, especially in the period of month / quarter / year-end closing

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