Must Have :
Admin & Development experience on ServiceNow Modules
Incident, Problem, Change, CMDB, Asset, SLM / SLA, Service Catalog, Service Portal
Knowledge, Discovery, Performance Analytics, Orchestration
Service Mapping, Event Management Integration, Mobile UI, Chat / Connect
Cloud Management capabilities, Mobile App demo, Chat, GRC , HR & Barcode Scanner
Maintenance, administration and version standardization of ServiceNow
Experience with ServiceNow development / configuration / customization / enhancements
Develop Applications on ServiceNow Platform & Upgrades
Service Management Process development
Third Party Management / Integration with other ITSM tools & 3rd Party tools
Configuration of functionalities according to the best process & practices
Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules
Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management
Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards
Excellent Problem-solving and analytical skills.
Excellent interpersonal & Team Management skills
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Bachelors Degree in Computer Science, Information Technology or other relevant fields
Knowledge of ITIL processes is a plus, ServiceNow Admin and ITIL V3 certification
ServiceNow Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance and Legal Management
Other ITSM tools knowledge like BMC Remedy , HP SM
Support in analyzing workflows and present solution possibilities
Good verbal and written communication skills
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.