Securities Operations Service Specialist - Team Lead
Wells Fargo
Manila, National Capital Region
2d ago

Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

Wealth & Investment Management (WIM) is one of the nation’s leading providers of financial and investment services in the United States.

We offer a full range of products and services to meet clients’ unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.

Wells Fargo Advisors team is responsible for the processing of Power of Attorney (POA) requests that are completed by the WFA brokerage client and received through the branch offices.

High-level steps :

The POA team will receive POA requests through the WISDOM workflow tool; This team will support the following processes :

  • Review POA
  • Compare POA against state required guidelines
  • Complete the associated persons on specific POA
  • Update authorization on POA via BETA (SOR)
  • Work with Legal and / or IRA for direction on specific types of POA requests
  • Review Elder Client Initiative Group (ECI) insure there are no impacts to POA request
  • Work with ECI if POA is impacted
  • Work with branch to communicate updates, issues, etc.
  • Approve or reject POA request via BETA (SOR)
  • About the Role

    Internally known as Securities Operations Service Spec. 4, this role will perform a variety of operational tasks for highly complex securities or cash related transactions or processes that require expert knowledge of unit functions and systems.

  • Duties may include : differentiating, processing, and reconciling transactions; and performing a variety of balancing tasks;
  • Able to handle critical production or escalation issues; Act as liaison to other internal departments, including technology groups and external sources;
  • Provides department level reporting using multiple sources; May create and / or maintain databases; May define user requirements and contribute to production and workflow improvements;
  • and create or revise departmental procedures; Provides training or work direction for staff; Provides back-up for numerous department functions;
  • May lead and / or participate in department projects; May address compliance and corporate governance issues for the department;
  • May have extensive customer contact; Works under minimal supervision with some degree of independence.

    Responsibilities

    Primary (80% of the time)

  • Analyst should have strong accounting Knowledge
  • Knowledge on Securities / Financial Markets
  • Good problem solving, analytical skills and numerical skills
  • Typing Skills / Good Communication (Read / Write / Speak)
  • Should be willing / flexible to work in rotational shifts or night shifts if required.
  • Desirable to have experience of interacting with US customers.
  • May create and / or maintain databases
  • Secondary (20% of the time)

  • Be a part of key initiatives at a process level
  • Find opportunities to improve current process
  • Work on self development
  • To be able to identify at least one value addition to the process
  • Provides department level reporting using multiple sources
  • Reviewing time sensitive and / or complex documents; creating or revising departmental procedures.
  • Act as liaison to other internal departments, including technology groups and external sources
  • Market Skills and Certifications

  • Completed 2nd year in College (Bachelor’s Degree course) / Completed 2 or 3 year Associate Degree courses
  • 4 to 6 years relevant work experience
  • Financial services related certification / Mutual Fund / Financial Market Courses will be a plus point
  • Knowledge on Securities / Financial Markets or experience handling highly regulated process or function (ex. payments processing, fraud investigation)
  • Good problem solving, analytical skills and numerical skills
  • Typing Skills / Good Communication (Read / Write / Speak)
  • Should be willing / flexible to work in rotational shifts or night shifts if required
  • Desirable to have experience of interacting with US customers
  • May create and / or maintain database
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