Execute repeatable core business processes and / or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
Perform customer request / problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
Apply understanding of assigned business process to identify gaps and propose continuous improvement measures.
Execute core business processes and transactions
Increase client / customer or user satisfaction
Propose improvements to work products, services or processes and reduce and / or minimize costs READ MORE OF THE JOB DESCRIPTION
Graduate of any bachelor’s degree *At least 4 years’ managerial experience in the BPO industry *Experience working in a voice accountStrong analytical, organizational and leadership skills *Good English communication skills *Willing to work on a shifting schedule and on holidays as needed
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.