Mandarin Senior Webcasting Analyst
J-k Network Services
Makati City, Philippines
6d ago
source : HireMe.ph

Company Profile :

Benefits : 3 months regularization, Retirement Plan, HMO with 1 free dependent

REQUIREMENTS

  • Bachelor’s Degree / Certificate in Information Technology, Multimedia / Communication Arts, or a similar discipline
  • Open for Native with Permanent Visa
  • At least one (1) full year of experience in a similar role, or any client relationship management role
  • Willing to work within any US time zone
  • Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Strong Chinese language verbal and written communication skills must be fluent in Mandarin and knowledge of Cantonese would also be advantageous
  • RESPONSIBILITIES

  • Liaises directly via phone and e-mail with corporate clients in account portfolio
  • Gathers event information from clients and schedule webcasts in the system following best practice
  • Conducts product / service demonstrations to new / existing clients, as needed
  • Delivers as scheduled audio webcasts, as described in processes, ensuring that such events go smoothly
  • Manages clients effectively by addressing concerns accurately, completely, and in a timely manner
  • Escalates client issues to management for appropriate resolution
  • Gathers and summarize event data for the report
  • RECRUITMENT PROCESS

  • Interview with the Team Local Member
  • Interview with the Hiring Manager
  • Interview with the Chinese Speaking Specialist
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