Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals regarding inquiries about.
Research and resolve authorizations and eligibility issue or concerns and come up with a resolution. If cases can’t be resolve, have the case be escalated to higher management.
All calls carefully documented into Call logs.· Able to provide quality service to the customers.· Able to communicate effectively with customers in a professional and respectful manner.
Maintain strictest confidentiality following the HIPAA Law.Excellent communication skills both oral and written is advantageCandidate must possess at least High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s / College Degree in Others or equivalent.
Preferably less than 1year experience specialized in Customer Service or equivalent.Speaks fluent English.Computer Literate.
Can use Microsoft Excel and Microsoft Word.Can write and speak using English languageTeachable and can work independentlyResponsibleCan work under pressureAmenable to work in graveyard shift